Privacy Policy

How we collect, use, and protect your personal information.

Privacy Policy

Last Updated: January 2025

Bio Longevity Centers Pty Ltd ("Bio Longevity", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our centres, use our website, or engage with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name, email address, phone number, and postal address
  • Date of birth and gender
  • Payment information (processed securely through our payment providers)
  • Health information relevant to our services (with your consent)
  • Emergency contact details
  • Membership and booking history
Health Information

To provide our longevity services safely and effectively, we may collect health information including medical history, current conditions, medications, and health assessment results. This information is treated with the highest level of confidentiality and is only used to tailor our services to your needs.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and browsing behaviour on our site. We use cookies and similar technologies to enhance your experience.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process bookings, memberships, and payments
  • Personalise your experience and treatment protocols
  • Communicate with you about appointments, services, and promotions
  • Ensure the safety and appropriateness of therapies for your health status
  • Comply with legal obligations and protect our rights
  • Conduct research and analysis to improve our services (using de-identified data)

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third parties who assist us in operating our business (payment processors, IT services, marketing platforms)
  • Healthcare Providers: With your consent, we may share relevant health information with your doctor or other healthcare providers
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

Under Australian Privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Opt out of marketing communications
  • Withdraw consent for health information processing
  • Lodge a complaint with the Office of the Australian Information Commissioner

6. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly. Services for minors require parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Email: privacy@biolongevitycentres.com.au
  • Phone: +61 2 1234 5678
  • Address: Bio Longevity Centers, Sydney, NSW, Australia